Do your prints come ready-to-hang?
Yes, all our canvas prints are professionally stretched over your choice of canvas stretcher frame. Hanging couldn't be easier; each canvas print can be hung by the top edge using either a nail or a picture hook. Alternatively, you could add a canvas hanging kit to your order and we will afix this to the back of your canvas, ensuring an easy-to-hang finish.
What are your measurements quoted in?
All sizes are quoted in centimetres and inches, as is standard in canvas framing.
Are your products bought in from elsewhere to sell?
No, all our products are made to order by our highly experienced team in Surrey.
Are the measurements for multi-panel canvases for the whole set or each panel?
All stated dimensions refer to each panel in the set. The total span of the set can be found by adding the widths together. You should also take into account the gap between each panel; we recommend a gap of 1–2".
Do you use cheaper materials than other companies?
Absolutely not. Make no mistake, our canvas prints are superb quality. We regularly research the quality of other products available on the market, and we rarely find canvas art made to a higher specification than our own. For more information on how our prints are made, please read a blog on our canvas print process and quality standards. Our keen prices are simply a reflection of our efficient processes and our mature relationships with suppliers. We've been doing this since 2003!
Do you supply to trade accounts?
Yes, we supply many photographers, high street retailers and brands with wholesale canvas prints through our Print API and Prodigi, our main website. If you are interested in trade pricing or integrating your app with our photo print api then please apply online or email firstname.lastname@example.org.
How do I upload a photo?
We use Filepicker to upload and process all photos. This service lets you easily upload a photo from wherever it is stored: Instagram, Facebook, your computer, Picasa, Flickr. During the upload process, you should will see a graphic illustrating the progress of your photo upload. It may take up to a minute or two to upload your photo depending on your connection speed and the size of your file.
Once your photo is uploaded, we will attempt to crop it appropriately to fit your chosen print shape. You're free to change how your image is cropped by clicking the "Edit crop" button.
How do I transfer a physical photo?
If you are starting with a physical photograph, please scan your image into a scanner at 300dpi resolution for best results.
How do I get my photo from my camera to the computer?
Most digital cameras are sold with a connecting cable and software enabling you to automatically extract the photos from your camera. Typically, the images are then saved to "My Pictures" folder (PC) or "Pictures" folder (Mac).
What is the best file format to send my photos?
Currently we accept digital photos in all formats: JPG, TIFF, PNG, etc.
What is the recommended resolution for the image I send?
The resolution quality from most modern digital cameras is extremely suitable for digital reproduction.
For best results, we recommend using a camera that is at least 3 megapixels and an image that is at least 700kb in size. photo canvas print produced from images that are at least 2 megabytes or larger look extremely good.
You can check your photo's file size by right-clicking on the image, then selecting Properties, where the size will be displayed.
What if my photo has red eye?
Please remove the red eye from the photo before uploading as we will be printing your image in the same way we receive it. However, if the red eye is particularly poor, you may that applying using a black & white filter prior to uploading provides a good compromise result.
Can I use a professional photograph?
Yes, although as part of our Terms we require all customers to confirm that they have permission to reprint any images they provide.
What if my photo is an unusual size or shape?
If your photo is an unconventional size then this is not a problem. All photos can be cropped to fit any size and the paper or canvas will be cut to fit the image perfectly.
For how long will my image be stored?
If you order an image, we will store your image file for a maximum of 12 weeks. After this period, we will delete your file.
Will photo canvas print be the same as the image I see online?
Yes, products will have the same scale and proportion as presented on screen. And if, for whatever reason, your image will not work on the product you've ordered, we will get in touch and work through some suggested alternatives with you.
Can more than one gift card be used with a single order?
Yes. Just enter each gift card code separately during the checkout.
Do I have to use the full gift card amount at once?
No, if your order costs less than the value of your gift card, the balance will be retained for you to redeem on a future order.
How can I check my gift card's balance?
The balance is displayed beside the gift card when applied to a basket during checkout. Alternatively, visit the unique link sent in the original gift card email.
Can a gift card be used to pay for shipping and taxes?
Yes, gift cards are applied to the final order total which includes shipping and taxes.
For how long are gift cards valid?
Gift cards are valid for 12 months from the date of purchase. The expiry date of your card can be checked at the link included in your original gift card email.
Can gift cards be used in conjunction with a discount code?
Yes. Think of a gift card as just another form of payment. If you have a discount code as well, you can apply this during checkout as normal.
Can I use a discount code when purchasing a gift card?
Most discount codes cannot be applied to gift cards.
Delivery & returns
How long will I have to wait for delivery?
Each canvas print is hand-crafted especially for you despatched within 3 working days. We recognise this to be amongst the quickest despatch time of any canvas art designer/manufacturer. Delivery is made via next day courier or Royal Mail.
How much is shipping?
We charge a flat rate of up to a maximum of £9.99 per order for UK Mainland delivery. Read more about our delivery prices.
I'm buying a gift, will the package contain any pricing information?
No, we never include pricing or payment details in our packages. If you're buying a canvas as a gift, just enter the recipient's name and address for the delivery information and we'll ship the item direct.
Do you use branded packaging?
All our packaging and paperwork is entirely brand-free. So if you are a canvas reseller or trade customer, you can have your order shipped directly to your end-customer just by entering your customer's details as the delivery address.